Having made up your mind to buy Radiators and Towel Rails on our site, we’re sure that you want to know more about the whole pre-buying and post-buying processes. In this FAQ section, we have put together some common queries that you are likely to have before finalising your purchase and making the payment. Our experience team of experts have made an attempt to answer most of the questions that are likely to crop up in your mind. We’re sure that this exhaustive list will cover almost every query. If this section does not satisfy all your queries, you can call our Customer Support on 0116 253 0077 and address your questions to our customer service executive.
- Can I buy similar products of brands that are not listed on your site?
We stock Radiators and Towel Rails of almost all major brands available in the UK. However, if you desire to acquire a product offered by a brand which is not listed on our website, please contact us via our Customer Support telephone line or email, and we will certainly make all effort to source the brand for you.
- If I need technical information on the products on your website, where can I find it?
We endeavour to upload as much technical information as possible for all our products on our website. In addition to this, should you require more information about any product, please contact us via our Customer Support telephone line or email and we will try to source the information for you.
- Do the prices mentioned against the products on your website include VAT?
All prices mentioned against all our products include VAT and the VAT amount is not stated separately. However, in case the VAT amount is not included in the stated price, we clearly specify the same. We recommend that you connect with our Customer Support via telephone or email to clarify the same.
- When you have a sale, how long does it last?
At all times, we endeavour to offer the best lowest process on all the products on our website. Occasionally we do offer further discounts on the already low prices through seasonal sales on our website. These sales are heavily advertised on the home page so that you are well aware of them in advance and can accordingly time your purchase. The sale period varies from sale to sale and is also mentioned in the banners promoting the sale.
- Instead of ordering from your website, can I place my order on the phone?
While we offer an excellent buyer interface and smooth online shopping experience, you can also place your order on the phone by calling our Customer Support on 0116 235 0077.
- Why do we dream?
We spend around a third of our lives sleeping. Considering how much time we spend doing it, you might think we'd know everything about it. But scientists are still searching for a complete explanation of why we sleep and dream. Subscribers to Sigmund Freud's views believed dreams were expressions of unfulfilled wishes – often sexual – while others wonder whether dreams are anything but the random firings of a sleeping brain. Animal studies and advances in brain imaging have led us to a more complex understanding that suggests dreaming could play a role in memory, learning and emotions. Rats, for example, have been shown to replay their waking experiences in dreams, apparently helping them to solve complex tasks such as navigating mazes.
- If I place my order on the phone, will there be any difference in the price, i.e. will it be more or less?
We strongly believe that different modes of buying our products should not have different prices hence the price of the product remains the same whether you place your order online or on phone
- When do I have to pay for the products ordered?
When you have selected a product or products that you want to buy and added them to your shopping cart, you will proceed towards the payment page. It is here that you have to make the full payment of the product or products selected as per to the total price figure that is displayed on this page. Through our secured online payment gateway, you can pay online through all major credit cards, cheque, PayPal or BACS. If you pay by cheque, your order will be processed only after the cheque amount is credited to us.
- After placing my order and paying for it, can I add more products to the same order?
After you have placed your order and paid for it, and at a later stage wish to add more products to the same order, you can surely do the same. We will endeavour to club the earlier products in the original order with the new set of products. For doing this, we will require that you quote the original order number when you connect with us.
- What is the delivery time band of the products which I have ordered?
Against every product listed on our website, we prominently mention the estimated delivery time band. While we make all effort to deliver your ordered goods within this time band, we cannot guarantee that the goods will certainly be delivered in this time band. To know more, please read the detailed ‘Delivery Information’ section on our website.
- When will I come to know of the exact delivery date?
Once we have assembled all the products ordered by you, and selected the courier service for the delivery, they will contact you to fix a mutually convenient delivery date and time. However, if factors arise which are beyond our control, there is a possibility that the goods may not be delivered on this date and time, for which we will not be held responsible.
- If I want the delivery on a specific date, can you arrange for it?
If you want the ordered goods to be delivered on a particular date, we will go all out to meet your request. However, delivery on your requested specific date may not be possible at all times, and it will be solely at our discretion and logistical convenience.
- Do you provide free delivery?
for some products we do provide conditional free delivery. This facility is clearly mentioned against the products for which this facility is provided. However, we recommend that you contact Customer Support to get a clear understanding on the conditions that govern this “free home delivery” service.
- How are the delivery charges calculated?
The exact applicable delivery charges will be calculated after taking into account the size and shipping address location of your order, and they will be displayed on the shopping cart and added to the product price. Kindly note that you will incur additional shipping charges if your shipping address is outside the UK.
- Can I collect my ordered goods from your warehouse?
We place your convenience above everything. If it is convenient for you to collect the ordered goods from our warehouse, you can certainly do so. If you wish to do, we would appreciate if you intimate us sufficiently in advance and we block a mutually convenient day and time. Collection from our warehouse can be done only during working days (excluding all weekends and public holidays).